How does the autoresponder work?

When someone submits a form on your website, you sometimes might want to send them a confirmation that their inquiry has been received. 

Here is how you use the autoresponder on an existing form (the process on new forms is almost exactly the same):

  1. Login to the builder
  2. From the top bar hover over Modules and then click Forms
  3. Click the pencil icon next to the form you want to edit
  4. One the resulting popup enter whatever you want the person to receive under Email Autoresponder

  5. Hit Save Field
Important: Our system checks the form field names to determine what the user's email address is. You will need a form field containing the word "email" (case insensitive, no quotes required) which accepts the customer's email. It must be a text field otherwise the system will ignore the autoresponder altogether.

Below are some examples of field names that the system will determine to be email fields:

  • Email Address
  • email
  • Emailaddress
  • Your Email Address

These examples would not qualify as email fields:

  • e-mail
  • eaddress
  • The thing you check everyday